Capacity reinvestment

Decide where the time you gain will go.

A workflow that saves time should make work better, not simply make people work faster. Turn capacity gained into a visible team commitment before you extend the pilot.

Plan capacity, not headcount reductionUse this to protect space for customers, complex work, learning, and recovery. Review it with the people doing the work.

Capacity gained

Allocate the benefit

Allocate 100% of the capacity. These are commitments to discuss, not performance targets for individuals.

Team commitment

Capacity plan

30-day team check-in

The promise behind the pilot

People should see where the benefit goes.

Make the intended use of capacity visible before scaling. Ask whether the change reduced repetitive effort, improved quality, protected focus time, and created more room for meaningful work.

Choose first priorityReview work qualityReview the pilotPrepare the team